Jens Oliver Meiert

On Quality and Logistics

Post from January 12, 2017, reflecting Jens the .

Clearly, especially after we had talked about it, quality requires quality thinking. But then it requires a lot more, like definitions, criteria, tools, planning, enforcement, &c. pp., as I have sketched in The Little Book of Website Quality Control. But quality management also relies on some organizational foundation, a backbone, something I myself like to lump together as “logistics.” What are quality logistics? Apart from tools, these.

The cover of “The Little Book of Website Quality Control.”

In broad terms, our efforts around quality require logistics. These might consist of the following, listed briefly for inspiration:

Standards and guidelines documentation

No quality effort can succeed without standards and guidelines. These can be external, but wherever they can be found, they must still be documented.

Meta documentation

What our quality efforts entail and require must also be documented. That…

Internal websites or wikis

…is best done on some internal website or wiki. Here, we should gather everything we want, know, do, and plan.

Dedicated contacts

Quality stands and falls with people. At least one among them should serve as a primary contact, and that person must not just be responsible and accountable (and laudable), but also discoverable and available.

Mailing lists

To coordinate quality efforts, communicate new and updated documentation, and so on, mailing lists are a crucial tool. There might be lists for quality-related teams to lists for the entire enterprise.

Events

Google has a practice to host “fix-its” or “fixlets,” events that let the company or departments clean up and improve their work and code base, but quality events can really range from a toast on quality at the daily scrum meeting to external conferences (with company representation) talking about quality.

The more a quality initiative grows and matures, the more tools and methods it might employ, and yet what we describe here is about showing some of the basic items that we can turn to.

The Little Books, in which I’m not only covering website quality control but also web frameworks and coding guidelines, are free. Get your own copies!

About the Author

Jens Oliver Meiert, photo of July 27, 2015.

Jens Oliver Meiert is a philosopher and developer (Google, W3C, O’Reilly). He experiments with art and adventure. Here on meiert.com he shares and generalizes and exaggerates some of his thoughts and experiences.

There’s more Jens in the archives and at Amazon. If you have any questions or concerns (or recommendations) about what he writes, leave a comment or a message.

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