Why Online Communication Is So Not-Great
Published on Nov 26, 2023 (updated Feb 5, 2024), filed under philosophy, misc (feed). (Share this on Mastodon or Bluesky?)
By and large, online communication isnât great. *
Some platforms are friendlier than others (like Mastodon > Twitter/X), some people are friendlier than others (usually, friends > strangers), but where it hasnât already collapsed (as with comments?), online communication comes with a fuse. Wait for the explosion. Hope itâs a small one.
Why is that?
I found this interesting to think about, and submit three ideas.
Contents
Reasons for Not-Great Communication
Reason 1: Lack of Context
Context is important, because otherwise, statements can mean entirely different things. âToday I drove 500 kilometersâ is an impressive feat for a student driver, and nothing worth mentioning to a trucker. (The power of âcompared to what?â.)
Online, surprisingly much communication worksâbut only because there often is some context. In the respective bubbles, people following each other often share similar backgrounds.
Still, communication is prone to be poor because these backgrounds arenât always similar, let alone identical.
Worse, the platforms and systems we use make it hard to share contextâ140, 280, or 500 character limits force to do without context.
Without an effective way to provide context, weâre gambling whether followers and readers happen to have similar context. If they donâtâcommunication isnât working well.
There is a popular book about low- and high-context cultures. I yet have to read it, but being familiar with the concept and coming from a low-context background, having worked with people from high-context cultures, my observation is that if you donât know the person, providing more context works better. I recommend erring on that side.
Reason 2: Lack of Training
While we all canât but communicate, itâs not that there isnât anything to learn. In fact, without an effort to improve oneâs communication, oneâs likely to end up being a poor communicator.
Many if not most people are poor communicators.
They lack awareness, they lack techniques, they lack etiquette. They donât communicate with precision, they donât know how to argue soundly, and they donât interpret charitably (nor do they look at letter and spirit).
This isnât something that drops from the sky. Contrary to other activities, one probably doesnât become a better communicator simply by communicating more often.
Good communicationâclear, effective, pleasant communicationâis hard.
Good communication needs training and benefits from making an effort.
Whether someone provides us with training or we get that training ourselvesâwithout it, communication is more likely not to be great.
(Personally, Iâd say I can handle it okay, but I communicate in four languages and sometimes struggle even handling two, and I therefore certainly have moments where my communication isnât great. If I end up not asking for it to be edited or reviewed, perhaps this very article proves the point!)
Reason 3: Lack of an Accurate-Enough World View
Our prevalent philosophical world view, a high-energy, slow-burn blend of physicalism, scientism, and fundamentalism is BS.
Itâs so poor that we have steered into an existential crisis killing both our environment (which no other species would do) and our societiesâand donât bother changing anything.
How this affects communication? This world view, physicalist as it is so that events only âhappenâ to people, distracts from the choices people make, which prevents them from taking responsibility (or us holding them accountable), which ultimately, disempowers themâso that even more things seem to âhappenâ to people. A vicious cycle.
That is, with our prevailing world views, people are oblivious to their choices, and rarely review or change them. (Could people still make destructive choices? Absolutelyâbut thatâs an insight and challenge that becomes relevant only once we have advanced as a species. A more accurateâand incidentally more empoweringâworld view is likely to invite more responsible decision-making.)
Communication isnât great here because people act mindlessly and _un_consciously, well not ending up choosing to be respectful and empathetic.
Options for Better Communication
With these three reasons for communication problems, we can review some options.
First, all three factors are at play. However, they donât have the same impact; it seems to me that (lack of) context and (lack of) training are the strongest.
Context is important for effective communication, and if our communication systems make it hard to share context, then they make it hard to communicate well.
Likewise, while we may not be able not to communicate, thereâs a lot to communication. Thinking critically and interpreting charitably alone are more foundational than teaching it only in universities suggests (which is where they may be taught first, if at all).
A Review: Hard, Harder, Impossible
Context is hard to provide and control when our communication systems make sharing it hard. 280 or 500 characters are not enough. Chaining messages is a crutch.
Training is easiest to handle if people develop an interest in improving their communication, and proactively seek learning opportunities. Itâs harder to handle when itâs about offering that training to people, as it may need funding and a curriculum to be taught in schools.
World views seem impossible to rattle, especially these days. (If you ask me, itâs the most important problem for us to solve, but also more difficult to pull off than a 21st century version of the Manhattan Project.) People seem to fight tooth and nails to believe things that arenât true or that donât workâwhich precisely confirms the power of belief and the presence of choice, but is an insight that doesnât manifest without a choice to take responsibility for oneself and the world around oneself.
A Perspective: We Always Have a Choice
Any improvement, any solution starts with usâa truism in a non-physicalist world, and so far a mirage in ours.
Yet thereâs something to it, and itâs written all over this post.
We can choose for communication not to be not-great.
We can provide context even when our platforms lack awareness to make good communication easier.
We can seek communication training, and we can ask for more training to be provided (or, if weâre in a position to affect such improvements, provide that training).
We can choose to be better communicators (though this rests on philosophical assumptions not detailed here).
⧠Will this improve our online and offline communication? Given this spontaneous post that merely sketches what we observe, thatâs quite a question; and as per the review and perspective Iâve just shared, the answer is: No, it wonât.
And yet, it seems that we canât but communicateâand that the better we do, the better for all of us.
* Offline communication clearly appears not to be doing great, either. A friend of mine, based in Spain, not in the tech (or philosophy) bubble, just the other day: âYou cannot talk to anyone anymore.â (Which then reminds me of the suspicion that the people who are most attuned and sensitive to communication can be just as violent as the ones being insensitive, disrespectful, and hateful, because they suspect and allege ill with anything that isnât a perfect match to their expectations; that defensive people easily become offensive people. But thatâs a different topic.)
About Me
Iâm Jens (long: Jens Oliver Meiert), and Iâm a web developer, manager, and author. Iâve been working as a technical lead and engineering manager for companies youâve never heard of and companies you use every day, Iâm an occasional contributor to web standards (like HTML, CSS, WCAG), and I write and review books for OâReilly and Frontend Dogma.
I love trying things, not only in web development and engineering management, but also in other areas like philosophy. Here on meiert.com I share some of my experiences and views. (I value you being critical, interpreting charitably, and giving feedback.)