Load Time, the UX Factor: Facts and Measures
Jens Meiert, June 21, 2007 / August 21, 2007.
This entry is filed under Web Development, User Experience.
Load time of websites seems to stay our industry’s stepchild: One script library here, an unoptimized logo there, plus a useless video and a 75 KB analytics script on top, voilà, “take this, visitor, 540 KB pleasure for you while I don’t care that these 540 KB will take 1 minute and 18 seconds of your time to download“. (Based on an optimal 56 Kb/s connection.)
The vision is real-time surfing, not keeping up with bandwidth, so here we go (again) with some things to consider when it comes to efficient websites with a certain ease of use.
Facts and Measures Concerning Load Time
Facts
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10 seconds is about the limit for keeping the user’s attention focused on a dialogue, according to Jakob Nielsen and other studies. This still holds true, and you might observe your own reaction on wait, too. Consider it boring subjective time, and you’ve got a mix that lets users even leave with cheers.
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Currently, almost 20 % of US households still use a narrowband internet connection, according to Leichtman Research Group (via WebSiteOptimization.com).
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The average web page size increases by 20 KB per year, according to this author’s empiricism. Users are thus still forced to wait, albeit and probably slightly less.
Measures
First off, please check your site’s load time.
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Most importantly, develop and adhere to a philosophy that keeps things simple and that emphasizes (less to no) latency as an important UX factor. People don’t like to wait, and bad load time is an attribute and problem of your website, not of the internet.
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Bonus level: Use HTML elements according to their semantics if you don’t already do. Of course. Switching from table to CSS layouts might even save 50 % to more than 60 % HTML file size. Those amazing web standards, right. Expect easier site maintenance, too.
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Question all page elements. Is it really necessary to include your full bio with high-res photograph (nothing against photos, quite the contrary) on every page? Do you really need these (unprofessional) “Valid …” claims? Do you really need that large del.icio.us bookmarks list in the sidebar? (And so on …)
If you’re unsure: Test your site with users (especially when you don’t do any tests at all); in case of emergency just ask your boyfriend or your sister to contact you via your site or to comment a post (and definitely sound the alarm when she or he fails because of the omnipresent mega-blogroll). That guerrilla testing’s often better than no testing at all.
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Now that you abandoned certain page elements, optimize and compress the rest eventually using some
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Enable or improve caching, though I’ll hand you over to Mark Nottingham or the (strange) Vancouver Webpages now.
You might want to check your website’s performance again and probably continue reading over at Christian Heilmann and Martin Kliehm. Load time and its effects are a serious issue, and there’s almost nothing more beautiful than a website that loads quickly.
(In case you wonder about this site’s performance – its server’s probably several thousand kilometers away. Let’s track this, too.)
Read More
Enjoy some popular posts, probably including contemporaries:
Comments
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On June 25, 12:38 CEST, Martin Kliehm said:
Hi Jens, thanks for the sum-up and the link to my performance article. Just yesterday I blogged about the performance rules Nate Koechley gave in his presentation in London two weeks ago. Some of them are new, others just deepen the understanding for performance optimization.
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On June 25, 13:28 CEST, Jens Meiert said:
You’re welcome, Martin, and thanks for the link, it went straight to the printer …
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On June 29, 22:51 CEST, Jacques said:
Just a note on the “optimal” 56 Kb/s. Optimal means all the lanes of the highway are open for just the one traveller. In practice dial-up users NEVER get that throughput as ISPs farm out bandwidth to all their customers. In some developing regions, even if one rents 56 Kb/s, on a busy day throughput is in single digits.
My Law of Internet Access Waiting Time states that a user will wait according to the Degree of Desperation. Yes, if I REALLY need that info, I’ll wait 10 minutes for a 100KB document to load. But when surfing such users will go away to a site that’s quicker.
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On July 1, 11:51 CEST, Jens Meiert said:
Absolutely right, Jacques … we almost never deal with “optimal” connection speed, and users will just leave.
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On July 2, 11:32 CEST, Laurens Holst said:
For optimising PNG files I recommend PNGGauntlet:
http://brh.numbera.com/software/pnggauntlet/
It works really really well. It can also automatically convert GIF and JPG images to PNG if the PNG version is smaller, which is usually the case for GIF, and the 1-bit transparency still works in IE even when converted to PNG.
Using PNGGauntlet to reduce image sizes and move from GIF to PNG can easily cause an overall image size reduction of 10-20%. Try it out on your site’s images directory.
Now that I’m talking about PNG, might as well mention TweakPNG which allows you to add a bKGD background colour to your PNGs. This is very useful if you want to use PNGs with an 8-bit alpha channel to get transparency, because IE will not show the page’s background colour for those but the colour specified in this field instead (and default to gray if absent).
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On July 2, 12:28 CEST, Jens Meiert said:
Thank you, Laurens, and I’ll certainly give both a try!
